Terms & Conditions

Returns and exchanges are accepted fourteen (14) days from the day on which you acquire physical possession of the products in your order. All products must be unworn and returned in their original packaging. To return a product please email , you may be asked to provide photos of the products for us to a first assessment of the condition of these products.

Creations that have been engraved or modified may not be returned or exchanged. 

Condition Of Returned Products

We will verify that the returned product satisfies the conditions of the Returns and Exchange Policy and, if so, then proceed with the applicable refund or exchange.

Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original SHAMSEILI box and delivery package, including all accessories and documents.

We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

If you have received free items as part of your order, they must be returned with the products.

All returns will be subject to strict Quality Control by us to ensure that the returned products satisfy these requirements. If the products do not meet Quality Control standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies Quality Control, we will proceed with the applicable refund or exchange. 

Failure to comply with these conditions of sale will entitle us to refuse the returned product and send it back to you, at your own cost.

Products You Cannot Return Or Exchange

Orders for products that have been personalized in any way or otherwise made for you with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved or embossed.

Limited edition collections cannot be cancelled, returned or exchanged.

Collections that are collaborating with one or more other designers/brands cannot be cancelled, returned or exchanged.


You may return a product purchased directly through SHAMSEILI for a refund, provided that the return complies with these conditions of sale.

Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please email to discuss your options.

If the return complies with these conditions of sale, we will use commercially reasonable endeavours to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within fourteen (14) days after receipt of the returned item.


You may return a product purchased directly through SHAMSEILI for exchange with another of our products provided that the return complies with these Conditions of Sale as listed above.

Should a product be returned to SHAMSEILI for exchange with a less expensive product, only the buyer of the returned product will be entitled to receive a refund of the price difference. 

If a product is returned for exchange with a more expensive product, you will have to pay the price difference. 

Updates To These Conditions Of Sale

We may make changes from time to time to these Conditions of Sale so please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on request.

Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.

Purchasing Eligibility

Only individuals (and not legal entities) who a) have reached the age of legal majority required to enter into contracts (eighteen in most countries); b) have the legal capacity to enter into contracts; and c) use a shipping address in the country or countries that we ship to as specified by SHAMSEILI, may order products through SHAMSEILI. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and they will be asked to agree to these Conditions of Sale. 

By placing an order through SHAMSEILI, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.

Product Availability & Quantity

All orders placed through SHAMSEILI are subject to availability and acceptance of such orders by us. SHAMSEILI can provide more information about the order process, please refer to our Order Process section below. Quantity limits may apply to orders for certain products. For made-to-order products we will do our best to have them completed within 6-8 weeks. We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.

Personalized Services

Personalization services (for example engraving or embossing) or other services may be available on a selection of products. If you wish to have your product personalized, please provide the details directly to SHAMSEILI as requested.

We reserve the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing products is correct. 

In addition, orders for personalized products cannot be cancelled and such products that have been personalized in any way or otherwise made to your bespoke specifications cannot be returned to us for exchange or refund as described in these Conditions of Sale. 

Order Process

For orders being placed directly through SHAMSEILI, please follow the process of choosing your creations, and adding them to your basket while inputting all the correct details. An order is only complete once the payment has been made, and you should receive a confirmation email shortly after completion. If you did not receive such confirmation with an order number, please contact us at .

We reserve the right, in our sole discretion, to refuse, cancel and terminate orders at any time on reasonable grounds. For example, we may refuse, terminate or cancel your order if there is an ongoing dispute concerning the payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities, or (ii) have otherwise violated these Conditions of Sale. 

Prices, Taxes And Shipping Costs

All prices quoted by Shamseili exclude sales tax/VAT and shipping costs as well as other taxes unless otherwise stated.

⁠⁠The currency stated on the website are all shown in Hong Kong Dollars. You should check updated prices, conversions and currency carefully.

Sales, use or other taxes will vary based on the location to which the products are being shipped.

Shipping costs, if any, are described in the Shipping Policy below. Shipping costs are not stated on the product pages but will be added to the product price after you have chosen your delivery options. These costs will be summarized before you are asked to confirm and place your order and will also be reflected in our email correspondence with you once you have chosen your delivery options.

We reserve the right to modify prices and delivery costs at any time without prior notice.

We take reasonable care that the prices of products and delivery costs are correct at the time when the relevant information is entered into the system. However, it is always possible that, despite our reasonable efforts, some products or delivery costs may be incorrectly priced. If any of the products you place an order for or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel the supply of the product and refund you any sums you have paid.


We accept the methods of payment identified as part of the order process via SHAMSEILI. Depending upon the means of payment, we may require additional information, including a specific form of identification. 

All products are carried out as full prepayment, and such payments are non-refundable. However, prepayments shall not impact any of your legal rights under these Conditions of Sale (including any right of return, exchange and/or refund). If we cannot meet our shipping and/or delivery obligations set out, we will notify you via e-mail and we will refund the prepayment without undue delay.

In case an order is placed by telephone, you will need to communicate to SHAMSEILI your complete payment details. All payment card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem.

Other payment methods may also be subject to validation checks and authorization by the payment system providers as well. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions.

Acknowledgement Of Order

Once you have made your choice and your order has been placed through SHAMSEILI, you will receive a written Acknowledgement of Order (by e-mail or otherwise confirming the details of your order together with an order reference number). Please make sure that you save this order reference number for any future enquiries regarding your order. This Acknowledgement of Order is not an acceptance of your order. To confirm the order, we will conduct its usual credit, anti-fraud, security and related legal checks and, if applicable, will then process your order. Upon receipt of the Acknowledgement of Order, it is your responsibility to review it and confirm that it reflects your intended order. If you have any questions or concerns or if the Acknowledgement of Order does not reflect your intentions, you should contact us promptly at

These Conditions of Sale will be provided to you when we acknowledge your order.

Shipping Policy

We only accept orders for delivery to the country or countries that are identified during the Order Process.

Please note that we do not ship to certain addresses, such as military, certain restricted areas, pick-up points, or PO boxes. For further information, please contact us at .

Personal pick-up may be offered, free of charge, to certain locations. We will inform you by e-mail or by telephone when the product is ready for pick-up in person.

If you order several products, we will ship the order only once all products are available (there will be no partial shipments unless otherwise communicated to you).

Confirmation Of Order & Shipment

Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract. 


We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment and in any event within thirty (30) days after that date, except if your purchase relates to a product or service that we have explained to you will take additional time to deliver, for example in the case of products or services that we personalize or produce to your specifications. 

If the delivery of products is delayed by an event outside of our control, we will inform you as soon as possible and will use reasonable efforts to minimize the effect of the delay. If we do not deliver within thirty (30) days from the date of written Confirmation of Order & Shipment or any other time limit as indicated by us, you may contact us directly to cancel the relevant order and get a refund of any sums you pre-paid us for any products which you have not received. 

In any event, your sole remedy for any failure by us to deliver the order to you shall be your right to cancel the relevant order and receive a refund of the sums you pre-paid us for any products which you have not yet received. 

When estimating your delivery time, please allow time for credit approval, address verification, security checks and order processing. Please note that delivery is always subject to receiving your full payment.

We will require a handwritten or electronic signature by you, or a person at the nominated delivery address (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you understand and accept that evidence of a signature by such recipient (or a person at the delivery address) is evidence of delivery and fulfilment of the sales contract by SHAMSEILI and transfer responsibility to the recipient in the same way as if the product has been delivered to you.

We reserve the right to deliver products only to the person who is the intended recipient of the order as stated on the label of the parcel and to request an ID check for verification purposes at the time of delivery for certain categories of products.


When ordering products via SHAMSEILI, you will receive an invoice that will be sent to you in writing (to your e-mail address as a PDF attachment or otherwise).

Manufacturer’s Guarantee

We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic. 

Selected products are covered by the applicable SHAMSEILI Guarantee. If you wish to repair a product covered by the SHAMSEILI Guarantee, please contact us at .

Complimentary Services

The following complimentary services will be proposed, free of charge, by SHAMSEILI:

  1. Packaging
    All orders will be shipped with a SHAMSEILI box wrapped in SHAMSEILI special packaging.
  2. Engravings
    Engraving may be available on specific products and offered only through sales transactions completed through SHAMSEILI.
    If you wish to have your SHAMSEILI product engraved, please provide the details directly to us.
  3. Gift Note
    You may personalize your order by adding a personalized note that SHAMSEILI will print on a gift card to be included in your order package. SHAMSEILI reserves the right to reject gift card notes it deems offensive or inappropriate to be sent on SHAMSEILI-logo stationery.

For any repair inquiries relating to a product ordered or purchased directly through SHAMSEILI, please contact us at .

Product Descriptions

We try to ensure that the information, including product descriptions, dimensions, and colours, provided on our website, in advertisements or catalogues or as provided by SHAMSEILI is accurate and complete. However, we make no guarantee, whether express or implied, about the accuracy, reliability and completeness of such information. In particular, any description and information concerning the weight of precious materials and the number of stones and carats are provided as an indication only and may vary slightly. For indication we generally use the metric size 58 for rings and the metric size 18 for bracelets.

Limitation Of Liability

To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties about the products and SHAMSEILI whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.

Nothing in these Conditions of Sale limits or excludes our liability for any liability which cannot be limited or excluded by applicable law. Subject to the preceding sentence, our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred per cent (100%) of the price of the product(s) in your order.

Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitations of warranties or liabilities, and consequently, some of the above exclusions and limitations may not apply.

General Provisions

If any provision, or part of a provision, of these Conditions of Sale is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Conditions of Sale, and the legality, validity or enforceability of the remainder of the provisions of these Conditions of Sale shall not be affected unless otherwise required by operation of applicable law.

These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products and services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.

The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach.

This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the applicable SHAMSEILI Guarantee.

Applicable Law And Jurisdiction

These Conditions of Sale shall be governed by and construed in accordance with the laws of Hong Kong SAR, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Conditions of Sale, including validity, invalidity, breach or termination of the Conditions of Sale, shall be adjudicated or arbitrated following the Conditions of Sale. Where the laws of Hong Kong SAR are different to the mandatory consumer laws in your own country, we will afford you with similar protection.

You may bring proceedings against us either in the courts of either in the courts of Hong Kong SAR or in the country where you are domiciled. We may also bring proceedings against you in the courts of the country where you are domiciled.

Without any restriction to bring proceedings before a court, you and SHAMSEILI will first make reasonable efforts for thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of a related to the product, the Conditions of Sale or any breach thereof.

Contact Us

If you have any questions or comments about these Conditions of Sale or matters generally please contact us at the following e-mail address: . We ensure to do our best to respond to any questions or comments about these Conditions of Sale, or matters generally, within reasonable time.